Changing your delivery or billing address on joujou.ch is often a simple process that you can carry out yourself. However, timing is crucial, as once the order is in preparation, changes may no longer be possible. Here are the general steps for making these changes:

If Your Order Has Not Yet Been Processed :

Log in to Your Account: Visit joujou.ch and log in to your account with your login and password.

Go to the Orders Section: Find your recent orders section in your profile or in your account menu.

Select the Order concerned: Locate the order for which you wish to change the address, then click on it to display the details.

Find the Change Option: There may be a link or button to change the shipping or billing address. Follow the on-screen instructions to make the necessary changes.

Confirm Changes: Be sure to save or confirm changes before exiting the page.

If Your Order is Being Prepared or Has Already Been Shipped :
If you discover that you need to change the address after the order is in preparation or already shipped, you may not be able to make these changes yourself. In this case :

Contact Customer Service Promptly: Use the contact details provided on the site to contact joujou.ch customer service as soon as possible.

Provide Order Details: Clearly explain the situation and provide the order number, as well as the new shipping or billing address.

Follow Customer Service Instructions: They will guide you through the process and confirm whether the change is possible.

For Future Orders :
If you wish to change your default shipping or billing address for future orders, you can usually do so in the profile or settings section of your account on joujou.ch.