Here are the steps you can take to obtain tracking information for your order:

Check Your Order Confirmation Email: Look for your order confirmation email sent by joujou.ch. It contains a tracking number with a link to your order tracking page.

Log in to Your Account on joujou.ch: Go to the joujou.ch website and log in to your account. Go to the "My Orders" section and click on your current order. You should find details of the delivery status, including a tracking number if available.

Use the Tracking Number on the carrier's website: If you have a tracking number, you can enter it on the Swiss Post website to obtain real-time information on the location of your parcel.

Note: the tracking number will be available 6 hours after your parcel has been shipped.

Contact joujou.ch Customer Service: If you are unable to find the information you require, please do not hesitate to contact joujou.ch Customer Service. We will be able to provide you with information on the location of your parcel.

Please note that delivery times may vary depending on several factors, such as the delivery method chosen, the location, and the period (for example, during vacations, delivery times may be longer).

We hope these instructions will help you locate your parcel. If you need any further assistance, joujou.ch customer service is here to help.