There are several reasons why a payment on invoice with CembraPay may be refused. Here are some common reasons why an invoice payment may be refused:

Credit check: CembraPay can carry out a credit check in collaboration with credit agencies, such as CRIF AG. If your credit does not meet their criteria, payment may be refused.

Different delivery and billing addresses : For security reasons, the billing address and delivery address must be identical. If they do not match, payment may be refused.

Maximum amount exceeded: The maximum amount for a first purchase with CembraPay may be limited (e.g. CHF 1000.00). If your order exceeds this amount, it may be refused.

Incorrect or incomplete information: If the information provided during the order process is incorrect or incomplete, payment may be refused.

Payment history with CembraPay: If you have had problems with CembraPay in the past, such as late payments, this may influence the decision.

Discretionary decision by CembraPay: CembraPay reserves the right to refuse an invoice payment for various reasons, without necessarily disclosing the details.

If you would like to know more about the specific refusal of your payment, it is recommended that you contact CembraPay directly on customer-care@cembrapay.ch or by telephone on +41 44 551 46 70. They should be able to provide you with detailed information about the reason for the refusal and help you find an alternative solution if necessary. You can also choose another payment method available on joujou.ch to complete your purchase.