The security seal is an essential guarantee for our customers, attesting to the authenticity and integrity of our products. At Joujou.ch, we use these seals to certify that each product is brand new and unopened, and that it has arrived in your hands in the exact condition in which it left our warehouse. This is a measure we have adopted to guarantee your satisfaction and security.

It is important to note that if the security seal is torn, detached or appears to have been tampered with in any way, the product unfortunately cannot be returned, in accordance with our sales policy. This rule enables us to ensure the quality and hygiene of returned products, while protecting our customers. We thank you for your understanding and remain at your disposal should you have any questions or concerns.