There may be several reasons why you haven't received an order confirmation e-mail. Here are some possible causes and suggestions for remedying them:

Check your spam folder: The e-mail may have been automatically classified as spam by your e-mail provider.

Input error during registration: You may have made a small mistake when entering your e-mail address when creating your account or placing an order.

Mail server delay: Sometimes there may be a slight delay between the time you place your order and the time you receive the confirmation e-mail. You may need to wait a little longer.

Technical problems with the website: There may be occasional technical problems with the website that prevent confirmation e-mails from being sent.

Your inbox is full: Make sure you have enough space in your inbox to receive new e-mails.

What to do next?

Start by checking your spam or junk folder.

Log in to your account on the Joujou.ch website and check whether the order appears in your order history. If it does, your order has been registered.

If you still can't find confirmation, contact Joujou.ch customer service. They will be able to check the details of your order and confirm whether it has been processed correctly. Make sure you have the relevant details of your order to hand, such as the date, items ordered, and total amount, to facilitate the process.

Finally, if you regularly have problems receiving e-mails from Joujou.ch, you might consider adding their e-mail address to your contacts or "approved senders" list to avoid their communications being marked as spam in future.