Don't panic if you've lost your invoice. Simply contact our partner CembraPay SA, who handles billing for Joujou.ch. They will be able to provide you with a copy of your invoice quickly.

Here's how to proceed:

Send an e-mail to customer-care@cembrapay.ch with your name, order number (if you have it) and a brief description of your request.
Or, if you prefer direct contact, call CembraPay SA customer service on +41 44 551 46 70. Make sure you have your order information to hand to facilitate the process.

Once you have contacted CembraPay SA, they will send you a copy of your invoice by e-mail or post, whichever you prefer.

We understand that oversights can happen, and we strive to make the process as quick and easy as possible for you. If you have any further questions or concerns, please let us know.