Don't panic if you've lost your invoice. Simply contact our partner Swissbilling, who handles billing for Joujou.ch. They will be able to provide you with a copy of your invoice quickly.

Here's how to proceed:

Send an e-mail to support@swissbilling.ch with your name, order number (if you have it) and a brief description of your request.
Or, if you prefer direct contact, call Swissbilling customer service on +41 (0)58 226 10 50. Make sure you have your order information to hand to facilitate the process.

Once you have contacted Swissbilling, they will send you a copy of your invoice by e-mail or post, whichever you prefer.

We understand that oversights can happen, and we strive to make the process as quick and easy as possible for you. If you have any further questions or concerns, please let us know.