If you have received an order from Joujou.ch that you did not place, we understand your surprise and concern. Here's how we advise you to proceed:

Do not open the goods: This is crucial. Make sure you don't open the packaging and leave the security seals intact. If these seals are broken, you could be charged for the goods.

Contact our after-sales service as soon as possible: In most cases, it's fraud, a bad joke, or even an order placed by a family member without proper consent. Although we have an age restriction of 18, these situations can unfortunately occur.

Returning goods: After contacting our customer service department, we'll give you instructions on how to return the goods.

Cancellation or refund: Once the goods have been returned and received by us, we will cancel your invoice or refund the full amount of the order. Rest assured, in such circumstances, no cancellation fee will be charged.

We regret this inconvenience and will do our utmost to rectify the situation as quickly as possible. Your trust is important to us, and we thank you for your understanding. If you have any further questions or concerns, please let us know.