If you notice that your payment has been debited twice on your bank statement or after your order has been confirmed, please follow the steps below to help us resolve the problem quickly:

Confirm double debit: First, be sure to check your statement carefully to confirm the double debit. Occasionally, certain transactions may temporarily appear as duplicates before being automatically reversed.

Document the situation: Take a screenshot of your bank statement showing the two identical transactions. Be sure to hide any other sensitive transactions or information.

Submit a request: Send us this screenshot, together with the relevant details of your order (such as order number and date) via the contact form available on this platform.

Rectification process: Once we have received your request, our team will investigate the problem and take the necessary steps to refund the overcharged amount.

We sincerely regret any inconvenience this may cause you and assure you that we will treat your problem with the utmost care.