My sextoy won't charge: Solutions and troubleshooting

It's frustrating when your sextoy doesn't charge as expected, but don't worry, we're here to help. Here are some steps to identify and potentially solve the problem:

1. Battery-powered sextoy:

• Check the batteries: Make sure the batteries are correctly inserted according to the indicated polarity. Even a minor reversal can prevent the device from working.
• Protective foil: Some sextoys come with a small protective foil or film to prevent the batteries from discharging during storage. Make sure you remove it before use.
• Test with new batteries: Current batteries may be discharged or faulty. Try using a fresh set of batteries.
• Inspect the battery compartment: Make sure there is no visible corrosion or damage.

2. Rechargeable sextoy:

• Charging cable: Make sure you use the charging cable supplied with your sextoy. If you use another cable, this could be the cause of the problem.
• Contact points: Gently clean the contact points of the charger and sextoy with a soft cloth to remove any dirt or build-up that could prevent charging.
• Power source: Try connecting the charging cable to another power source to see if the problem persists.

3. Other tips :

• Charging time: Some sex toys take several hours to fully charge for the first time. Check the user manual for recommended charging times.
• Indicator light: Most sextoys have a light indicating that they are charging. If this light doesn't come on, there may be a problem.

If, after trying these steps, your sextoy still doesn't work, we invite you to log in to your customer account and make a return request. Specify the reason for the return in the message so that we can process your request efficiently.