If the item you have received does not correspond to the one indicated on the delivery note, please follow the steps below to quickly resolve the situation:

Initial check: Before anything else, double-check the contents of your parcel to make sure there was no mistake when you opened or unpacked it.

Take photos: To facilitate the process, take photos of the item you have received and the delivery note showing the correct item.

Contact customer service: Write to us at serviceclients@joujou.ch, enclosing the photos and specifying the order number. This will help us process your request more quickly.

Return instructions: Once we have received your request, we will give you detailed instructions for returning the incorrect item, if necessary. In this case, we will cover the return shipping costs.

Dispatch of the correct item: Once we have received the incorrect item and checked it, we will dispatch the correct item at no extra cost to you.

Follow-up: We promise to keep you informed throughout the process so that you know when to expect the correct item.

We apologize for the inconvenience and thank you for your understanding. Your satisfaction is our top priority.