Delivery

• Does Joujou deliver free of charge?
• Does Joujou ship abroad?
• Can I have my order delivered to a relay point or MyPost24?
• Can I change the delivery date and location?
• My parcel is damaged. What should I do?
• My order is marked as delivered but I haven't received anything.

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Shipping

• I've missed my parcel; can I get it resent?
• How discreet is the packaging?
• Why can't I track my order with the tracking number?
• How do I send "poste restante" on joujou.ch?
• Can I track the status of my order?