We're sorry to hear that you're experiencing this problem. It could be a lost parcel from the post office or a theft.
Here are some steps to help you resolve the situation:
Initial check:
Mailbox: Be sure to check your mailbox or regular parcel drop-off location carefully. It's possible that the delivery person has placed your order in a less visible place.
Ask your neighbors or the janitor: Sometimes, the parcel is given to a neighbor or the janitor of the building for security reasons or when they are away. Be sure to ask them if they have anything for you.
Contact the carrier: If your parcel is still missing after initial checks, contact the transport service used for your delivery (SwissPost). Inform them of the situation and provide them with tracking details to help locate your order.
Report theft: If the carrier confirms that the order has been delivered but you have not received it, consider reporting the situation as theft to the local authorities. When doing so, make sure you have all the tracking and delivery information provided by the carrier.
Contact your insurance: Depending on your insurance coverage, you may be eligible for compensation for stolen packages. Contact your insurance company to inform them of the loss and to ask about the procedure for filing a claim.
If these steps don't solve the problem, don't hesitate to contact us again. We're here to help you find a satisfactory solution.