My parcel is damaged - Here's what to do:

We're sorry to hear that your package arrived damaged. Your satisfaction is important to us, and we're here to help.

Take photos: Before opening the parcel, take clear photos of the damaged exterior. If the contents inside are also damaged, take photos of these too. These images will help us understand the extent of the damage and report it to the delivery service.

Contact us quickly: Send us the photos with a description of the problem to our customer service department. The sooner you contact us, the faster we can process your claim.

Don't throw anything away: Keep the parcel, packaging material and damaged items until the problem has been resolved. In some cases, the delivery service may wish to inspect the package.

Resolution: Once we have received the necessary photos and information, we will assess the situation and offer you the best solution, be it a replacement, refund or other appropriate action.

We understand how frustrating it can be to receive a damaged package. Please be assured that we will do our utmost to rectify the situation to your satisfaction.