When you shop at JouJou.ch, we want your shopping experience to be one of confidence and peace of mind. That's why we offer robust warranties to ensure that you're always satisfied with your purchases.

🛡️ 2-year warranty on electronic products:
All our electronic products come with a 2-year warranty from the date of purchase. This period offers you considerable peace of mind, knowing that your purchase is protected against any original malfunction.

🔄 Immediate replacement commitment:
If, against all odds, you receive a damaged or faulty item, we understand how frustrating this can be. That's why we're committed to replacing, without exception, any product arriving in this condition. Whether it's an electronic item or anything else, your satisfaction is our number one priority.

We always encourage you to check your items as soon as you receive them. If you notice any discrepancies, please do not hesitate to contact our customer service team immediately. Our dedicated team is here to help and guide you every step of the way.

Your trust is essential to us. That's why we do our utmost to guarantee you quality products and an after-sales service that lives up to your expectations.