Refunds

• What is the TrustedShops guarantee?
• Why is the refund amount different from my Joujou.ch order total?
• When will my refund be processed?
• How is my order refunded?
• Can I get my money back?
• Why are there cancellation fees?

Return

• How to proceed to return a product?
• Can I return or exchange a product?
• I would like to return a product for a guest order.
• When will my replacement product be shipped?
• Is there a charge for returning my order?
• How long does the right of return last?

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