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Awaken your senses with Joujou.ch...

Warranty and returns

Refunds

  • What is the TrustedShops guarantee?
  • Why is the refund amount different from my Joujou.ch order total?
  • When will my refund be processed?
  • How is my order refunded?
  • Can I get my money back?
  • Why are there cancellation fees?

Return

  • How to proceed to return a product?
  • Can I return or exchange a product?
  • I would like to return a product for a guest order.
  • When will my replacement product be shipped?
  • Is there a charge for returning my order?
  • How long does the right of return last?
See all 9 articles

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