The return procedure is quick and easy. Here are the steps to follow:

Return period :

Standard: You have 14 days from the date of purchase to make a return.
Warranty: In the event of a defect, the product is eligible for return for 2 years.

Since you don't have a customer account to initiate the return request directly online, we've provided a suitable solution for you.

Please download the return form by clicking [here]. Once downloaded, fill it in with the required information and be sure to enclose it with your parcel before sending it back to us. Make sure you follow all the instructions on the form so that your request can be processed as quickly as possible.

Please note: In compliance with our general terms and conditions of sale, please note that, except in the case of warranty, we cannot accept returns for lingerie products, as well as for products that have been opened or whose security seal has been broken.

Return tracking :

As soon as we receive your returned product, our after-sales service will contact you to inform you of the next steps.

We're here to help. If you have any questions or concerns about your return, please don't hesitate to contact us.

Download the returns form :