At Joujou.ch, your satisfaction is our priority. If, for any reason, a product does not meet your expectations, we offer you the possibility of returning it. This gives you a 14-day right of return, starting from the date of purchase.

However, it is crucial to note that for a return to be accepted, the product must not have been opened. The intact presence of the safety seal is an essential criterion for guaranteeing that the product has not been used, thus ensuring safety and hygiene for all our customers. If the seal is broken or appears to have been tampered with, we will unfortunately be unable to accept the return of the product concerned.

It is therefore essential that you check your order as soon as you receive it, and inform us as soon as possible if you wish to return it. By respecting these conditions, we will be able to process your request efficiently and offer you the best possible experience.

If you have any further questions about our returns policy or need assistance initiating a return, please do not hesitate to contact our customer service department. We're here to help!