At Joujou.ch, we strive to ensure a seamless and satisfying shopping experience. With regard to returns, here's how the fees are applied:

Return or Order Cancellation: If you choose to return a product or cancel your order, the return shipping costs are entirely your responsibility.

Defective Product Warranty Cases: Even if the product is defective and the warranty applies, the customer is still responsible for the return shipping costs. However, we always make sure to provide a rapid and appropriate solution for products covered by the warranty.

Product delivered damaged: If, unfortunately, you receive a damaged product, Joujou.ch will cover the cost of returning it. In this case, please contact our after-sales service as soon as possible. We will then provide you with a prepaid return label to facilitate the process.

It is important that you always check the goods on receipt and inform us promptly of any problems so that we can assist you as best we can. If you have any questions or concerns about our returns policy or the associated process, please do not hesitate to contact our customer service department. We are here to guide and assist you.