Customer satisfaction is our top priority. If you receive a defective product, here's how the replacement process works:

Product verification: After receiving your defective product, our after-sales service will carry out a check to confirm the defect mentioned.

Stock availability :

Product in Stock: If the product is available in stock, it will be immediately prepared and shipped for replacement.

Product Out of Stock: If the product is temporarily unavailable, it will take approximately one to two weeks for restocking and subsequent shipment.

Product Not Available: In the event that the defective product is no longer available for sale, instead of offering a replacement, we will provide you with a voucher that you can use for a future purchase at Joujou.ch.

No refunds: Please note that no refunds are possible under this procedure.

We strive to process replacement requests as quickly as possible so that you can enjoy your purchase without delay. If you have any further questions or would like an update on your replacement, please do not hesitate to contact our customer service department. We're here to help.