We understand your concern about the refund amount. At Joujou.ch, every order is processed with the utmost care, and this involves costs for logistics, preparation and restocking products when orders are cancelled.

When you cancel an order, these costs cannot be recovered. For this reason, a cancellation fee of CHF 20 will be deducted from the total amount of your order when you receive your refund. This fee goes some way towards covering the costs of processing your order, and ensures that we can continue to offer all our customers the best possible service.

We strive to make this policy as transparent as possible and regret any inconvenience this may cause you. We thank you for your understanding and remain at your disposal should you have any further questions or concerns.